F&B Service Manager-Mountaingate

ABOUT AMERICAN GOLF

American Golf is a distinguished leader and pioneer in the golf industry, renowned for its innovative and unparalleled approach to golf course management. With over 50 years of experience as an owner, lessee, and manager of golf courses and country clubs, American Golf has established itself as an authority in maximizing the potential of any golf opportunity.

Throughout its rich history, American Golf has been involved with more than 325 golf courses, serving diverse private entities and public agencies with its expertise. Presently, American Golf oversees the management of over 70 premier facilities across the United States, providing exceptional service and experiences to avid golfers and enthusiasts alike.

We pride ourselves on our commitment to excellence, continually striving to exceed expectations and set new standards in the golf industry. Our team of skilled professionals is dedicated to delivering exceptional service and maintaining the highest standards of course upkeep, ensuring that each visitor to our facilities has an unparalleled experience.

Job Purpose

The Event F&B Service Manager is responsible for managing services in various food and beverage outlets

Responsibilities

• Manage dining room and event operations to ensure room is properly setup (tables, chairs, linens, table settings, glassware, etc.). Ensure service staff are in proper uniform
• Create shift sheets
• Communicate with service and kitchen staff regarding reservations and/or special events; conduct a pre-shift/pre-event meeting
• Manage bar and event beverage consumption. Maintain a Banquet Bar Control sheet for events
• Assist F&B Director/Manager with hiring, orientation, training, scheduling, performance reviews, and disciplinary actions
• Control food and beverage costs
• Create reports for leadership and accounting by maintaining accurate daily and weekly punch details
• Maximize food and beverage sales by identifying and targeting sales opportunities
• Enforce policies requiring the confirmation of legal drinking age and discontinue service to intoxicated guests

• Assist Food & Beverage Director in the delivery of staff meetings
• Implement and support initiatives and programs requested by management
• Other duties may be assigned by management.

Qualifications

• Must be of legal age to sell and serve alcoholic beverages, applicable state card or certificate must be provided if required by state law
• Experience in resolving customer issues/complaints as well as overall excellent customer service required
• Proficient in computer software including Microsoft Word and Excel
• Solid time management, organization, and prioritization skills
• Proven ability to effectively build and foster a team environment
• Ability to make decisions in a fast-paced environment
• Valid driver’s license required

Education

• Minimum of 5 years of related experience in customer service role within the hospitality industry
• Minimum 2 years of management experience in golf, hospitality, or service industry required

Skills/Abilities/Personal Characteristics

• Knowledge of Food Service Regulations
• Verbal and Written Communication
• Customer Service
• Teamwork
• Sense of urgency

Working Conditions

• Food & Beverage Service Manager may be required to fill in as bartender, server, host, etc. to relieve staff during peak service hours
• Days and hours of work vary by schedule and business needs
• Evening, weekend, and holiday work will be required
• While performing the duties of this job, the employee may be required to stand for long periods of time, to walk, read, hear, talk, balance, climb, use hands, use fingers, reach, stoop, kneel, crouch, crawl, smell, taste, push or pull. The employee may be required to lift and carry objects weighing up to 50 pounds.  Specific vision abilities required for this position include close vision, distance vision, peripheral vision, color vision and the ability to adjust focus.
• May need to lift to 50 pounds
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions

American Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis, (protected class), including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state and/or local law.