Host Hostess

ABOUT AMERICAN GOLF

American Golf is a distinguished leader and pioneer in the golf industry, renowned for its innovative and unparalleled approach to golf course management. With over 50 years of experience as an owner, lessee, and manager of golf courses and country clubs, American Golf has established itself as an authority in maximizing the potential of any golf opportunity.

Throughout its rich history, American Golf has been involved with more than 325 golf courses, serving diverse private entities and public agencies with its expertise. Presently, American Golf oversees the management of over 70 premier facilities across the United States, providing exceptional service and experiences to avid golfers and enthusiasts alike.

We pride ourselves on our commitment to excellence, continually striving to exceed expectations and set new standards in the golf industry. Our team of skilled professionals is dedicated to delivering exceptional service and maintaining the highest standards of course upkeep, ensuring that each visitor to our facilities has an unparalleled experience.

Job Purpose

The Host/Hostess presents a positive first impression by greeting guests and members upon arrival. The Host/Hostess monitors a wait list, informs guests and members of their wait time, escorts guests and members to their table, and bid farewell as they leave.

Responsibilities

• Greet incoming and departing guests and members warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
• Use visual cues to seat guests and members in either the bar or dining area depending on their preference
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of guests and members into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
• Tend to special needs and requests

Qualifications

• Ability to work well under pressure with all restaurant staff
• Experience answering phones  
• Ability to provide top-notch customer service in a fast-paced environment

Education  

• High School diploma preferred
• T.A.B.C. Certification required if serving alcoholic beverages

Skills/Abilities/Personal Characteristics

• Excellent verbal and written communication
• Customer Service
• Resolve Conflict
• Teamwork
• Friendliness
• Energy Level
• Efficiency

Working Conditions

• Days and hours of work vary by schedule and business needs
• Evening, weekend, and holiday work will be required
• While performing the duties of this job, the employee may be required to stand for long periods of time, to walk, read, hear, talk, balance, climb, use hands, use fingers, reach, stoop, kneel, crouch, crawl, smell, taste, push or pull. The employee may be required to lift and carry objects weighing up to 50 pounds.  Specific vision abilities required for this position include close vision, distance vision, peripheral vision, color vision and the ability to adjust focus.
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

American Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis, (protected class), including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state and/or local law.