Head Golf Professional

ABOUT AMERICAN GOLF

American Golf is a distinguished leader and pioneer in the golf industry, renowned for its innovative and unparalleled approach to golf course management. With over 50 years of experience as an owner, lessee, and manager of golf courses and country clubs, American Golf has established itself as an authority in maximizing the potential of any golf opportunity.

Throughout its rich history, American Golf has been involved with more than 325 golf courses, serving diverse private entities and public agencies with its expertise. Presently, American Golf oversees the management of over 70 premier facilities across the United States, providing exceptional service and experiences to avid golfers and enthusiasts alike.

We pride ourselves on our commitment to excellence, continually striving to exceed expectations and set new standards in the golf industry. Our team of skilled professionals is dedicated to delivering exceptional service and maintaining the highest standards of course upkeep, ensuring that each visitor to our facilities has an unparalleled experience.

OVERVIEW – Tanoan Country Club is situated in the Northeast Heights of Albuquerque, N.M., at the base of Sandia Peak and is the largest private club in the Duke City. With a focus on providing excellent customer service, coupled with a beautiful, mountain-view golf experience, we strive to be the top private club experience in the area.  Designed by Bruce Devlin and Robert von Hagge and opening in 1979, Tanoan CC is a 27-hole routing placed comfortably at a mile-high above sea-level surrounded by expansive views and dramatic shots with every hole. At 310 days of sunshine per year, the Membership enjoys year-round golf in the best seasonal weather available.

POSITION REPORTS TO – General Manager

APPLICATION DEADLINE – April 10, 2024

PURPOSE – Overall responsibility for the organization, coordination, and delivery of an elite golf operation and Member experience while providing direction in areas including staff recruitment and development, merchandising, tournaments, teaching/player development, club fitting, finance, etc.

JOB OBJECTIVE -

• General Operations including…
  • Building a culture of providing great Member service while assembling an amazing team
  • Providing a great Member experience through effective management of all areas of golf operations
  • Assisting with implementation of coordinated administrative purposes to provide guidance in all phases of golf operation
  • Assist with coordination of and provide management of all retail objectives and operations
  • Design and conduct top of the line player development programs and operations
  • Work closely with all department heads to achieve the goals and objectives of the facility

• Golf Operations
  • Maintain a close working relationship with the GC Superintendent and provide advice on course playability and daily/tournament setup
  • Coordinate plans with food and beverage for food needs for all golf functions
  • Manage Member and reservation system, tracking and verifying all Members/Guests activity
  • Manage outside service experience including starting, pace of play, practice areas, etc.
  • Manage golf cart fleet management, maintenance and record keeping
  • Work collaboratively with all golf associations while managing an innovative tournament program, group outings, and weekly game/s that service all Member segments
  • Serve as the elite player representative of the Club playing golf with a variety of Members and/or guests as time permits

• Administration, Business & Financial
  • Recruit, hire, train, motivate, and supervise all golf operations staff while maintaining payroll management efficiently
  • Ensure evaluations and annual reviews are completed and recorded for all applicable staff
  • Enforce golf shop standard operating procedures and ensure they are adhered to
  • Collaborate with Member Relations Director and other managers as needed to disseminate and manage regular communication efforts to Members
  • Strive to achieve financial and operational performance goals of the golf shop operations services
  • In keeping with facility goals, utilize yield management techniques to maximize course usage

• Retail Management
  • Lead retail merchandise strategy in line with the mission of the facility
  • Maintain a profitable golf merchandising operation while collaborating in development of buying plans and all golf related purchasing
  • Supervise and conduct accurate and timely physical inventories
  • Present a diverse and desirable line of products
  • Maintain necessary systems utilizing POS to safeguard inventories
  • Maintain accurate recordkeeping policies and procedures
  • Supervise and train all golf shop staff to maximize sales opportunities
  • Ensure customer database includes and tracks important dates, spending, sizes, preferences
  • Maintain an attractive and orderly appearance in and around the golf shop

• Player Development
  • Develop, provide, and oversee an enhanced golf instruction program offering individual and group clinics for all levels focusing on programs for women, families, seniors and juniors
  • Develop and oversee player development programs targeting all demographics
  • Develop and implement player development marketing in conjunction with marketing team
  • Provide resources to guests/members/students, like lessons and club fitting, to encourage progress and commitment to increase spend and time with facility

• Member Development
  • Assist in promotion of new Member leads and provide a supporting role in assisting with prospective Members and orientation of new Members

KNOWLEDGE, SKILLS, TRAITS & LEADERSHIP REQUIREMENTS -

• PGA of America Class A membership in good standing in an active classification preferred
• Bachelor’s Degree from accredited four-year university preferred
• Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations
• Fundamental supervisory practices and principles
• Act as a role model by demonstrating the behavior, work ethic and look that is expected of all employees
• Strong organizational, planning and prioritization skills
• Self-motivated with desire to promote and market
• Service and customer focused attitude
• Experienced in written and oral business communications
• Remain up to date on customer relationship management tactics and strategies
• Proficient in Microsoft Office and other applications, i.e. email, internet, tournament software
  • Experience specifically with programs like ForeTees, EZSuite, Golf Genius
• Maintain and promote a positive professional image within the community
• Attend conferences, workshops, meetings, trade shows and continuing education to keep abreast of marketing and business trends
• Maintain a credible golf game and remain current on teaching innovations and relevant software/tools

OFFICE HOURS – Serving non-traditional hours is required up to and including early mornings, late evenings, weekends and holidays. 

American Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis, (protected class), including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state, and/or local law.